All xigaro products come with 12 month full warranty from the date of its original purchase.
We only cover xigaro products purchased from our authorized distributors (listed below).
1 If you have purchased xigaro products from somewhere else, please contact seller for warranty cover.
In addition, the following are excluded from xigaro warranty cover:

• Products purchased as 2nd hand or used
• Products purchased from unauthorized retailer and distributor
• Damage resulted from misuse and abusive action
• Damage resulted from chemical, fire, radioactive substance, poison, liquid
• Damage resulted from natural disaster
• Damage caused to any 3rd party / person / device and beyond

In addition, the following are included from xigaro warranty cover:
US, Canada: SunvalleyTek International Inc.

2 How to make a return/exchange request 
If your purchase is within our warranty cover, and you believe it is defective, you can contact us to launch your return request. 
Please include all accessories, manuals, and original undamaged packaging 
when returning your purchase back to us. We must receive all original products in order to process your return or exchange request. 
To return your xigaro product, please email us at support@xigaro.com with: 
• Name of product purchase 
• Your purchase order number 
• Reasons for return 
Once we have received your email, our customer support staff will assist you with the rest of the returningprocess. 
Please do not send us anything unless you are instructed to do so.